Privacy Policy &
Terms of Use
This Website collects some Personal Data from its Users. This document contains sections dedicated to California consumers and Brazilian users and their privacy rights. This document can be printed for reference by using the print command in the settings of any browser.
Owner and Data Controller
One Penn Plaza, New York, NY 10119
Owner contact email: carlos@carloshines.com
Types of Data Collected
Among the types of Personal Data that this Website collects, by itself or through third parties, there are: email address; Tracker; Usage Data; First name; payment information.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website. Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies or of other tracking tools by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data to the Owner.
Mode and Place of Processing the Data
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes.
- Provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof.
- Processing is necessary for compliance with a legal obligation to which the Owner is subject.
- Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner.
- Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Data is processed at the Owner's operating offices located in New York, NY, and in any other places where the parties involved in the processing are located. Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the United States or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner's legitimate interests shall be retained as long as needed to fulfill such purposes.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, Personal Data shall be deleted.
The Purposes of Processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Contacting the User, Analytics, Infrastructure monitoring, Managing contacts and sending messages, Tag Management, Displaying content from external platforms, Payment processing, and Traffic optimization and distribution.
Detailed Information on the Processing of Personal Data
Google Analytics is a web analysis service provided by Google Ireland Limited. Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. This integration anonymizes your IP address.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland — Privacy Policy
Category of personal information collected according to CCPA: internet information. This processing may constitute a sale based on the definition under the CCPA.
YouTube is a video content visualization service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland — Privacy Policy
Category of personal information collected according to CCPA: internet information.
GoHighLevel is a CRM, marketing automation, and email messaging service used to manage customer relationships, send communications, and process course or program enrollment.
Personal Data processed: email address; first name; phone number; Usage Data.
Place of processing: United States — Privacy Policy
Category of personal information collected according to CCPA: identifiers; internet information.
Mailgun is an email address management and message sending service provided by Mailgun Technologies, Inc.
Personal Data processed: email address.
Place of processing: Germany — Privacy Policy
Category of personal information collected according to CCPA: identifiers.
Stripe is a payment processing service used to securely handle purchases and subscriptions. Stripe collects and processes payment card information and identity data necessary to complete transactions.
Personal Data processed: billing name; email address; payment card information; billing address.
Place of processing: United States — Privacy Policy
Category of personal information collected according to CCPA: identifiers; financial information.
Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc. The way Cloudflare is integrated means that it filters all the traffic through this Website, while also allowing analytical data to be collected.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States — Privacy Policy
Category of personal information collected according to CCPA: internet information.
By registering on the mailing list or for the newsletter, the User's email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase.
Personal Data processed: email address.
Category of personal information collected according to CCPA: identifiers.
Sentry is a monitoring service provided by Functional Software, Inc., used to track and improve the performance and stability of this Website.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States — Privacy Policy
Category of personal information collected according to CCPA: internet information.
Google Tag Manager is a tag management service provided by Google Ireland Limited that helps manage the tags or scripts needed on this Website in a centralized fashion.
Personal Data processed: Tracker.
Place of processing: Ireland — Privacy Policy
Category of personal information collected according to CCPA: internet information.
The Rights of Users
Users may exercise certain rights regarding their Data processed by the Owner. In particular, Users have the right to:
- Withdraw their consent at any time.
- Object to processing of their Data.
- Access their Data.
- Verify and seek rectification of inaccurate Data.
- Restrict the processing of their Data.
- Have their Personal Data deleted or otherwise removed.
- Receive their Data and have it transferred to another controller.
- Lodge a complaint before their competent data protection authority.
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services. For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) and use other Personal Data (such as the IP Address) for this purpose.
This Website does not support "Do Not Track" requests. To determine whether any of the third-party services it uses honor the "Do Not Track" requests, please read their privacy policies.
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website. It is strongly recommended to check this page often, referring to the date of the last modification listed at the top of this document. Should the changes affect processing activities performed on the basis of the User's consent, the Owner shall collect new consent from the User, where required.
Information for California Consumers
The provisions contained in this section apply to all Users who are consumers residing in the state of California, United States of America, according to the California Consumer Privacy Act of 2018 (CCPA). For such consumers, these provisions supersede any other possibly divergent or conflicting provisions contained in the privacy policy.
We have collected the following categories of personal information about you: identifiers and internet information. We will not collect additional categories of personal information without notifying you.
You have the right to opt out of the sale of your personal information. Such requests can be made freely, at any time, by contacting us using the contact details provided in this document.
You have the right to request that we disclose to you the categories and sources of the personal information that we collect about you, the purposes for which we use your information, and with whom such information is shared. You also have the right to request deletion of your personal information, subject to exceptions set forth by law.
To exercise the rights described above, you need to submit your verifiable request to us by contacting us via the details provided in this document. We will confirm receipt of your verifiable request within 10 business days and respond within 45 days of its receipt. We do not charge a fee to process or respond to your verifiable request unless such request is manifestly unfounded or excessive.
Information for Users Residing in Brazil
The provisions contained in this section apply to all Users who reside in Brazil, according to the Lei Geral de Proteção de Dados (LGPD). For such Users, these provisions supersede any other possibly divergent or conflicting provisions contained in the privacy policy.
We can process your personal information solely if we have a legal basis for such processing, including: your consent; compliance with a legal or regulatory obligation; the carrying out of a contract; the exercising of our rights in judicial, administrative or arbitration procedures; our legitimate interests, provided that your fundamental rights and liberties do not prevail over such interests; and credit protection.
You have the right to: obtain confirmation of processing activities; access your personal information; have inaccurate data rectified; obtain anonymization or deletion of unnecessary data; obtain information on third parties with whom we share your data; revoke your consent at any time; lodge a complaint with the ANPD; and request the review of decisions made solely on the basis of automated processing.
You will never be discriminated against, or otherwise suffer any sort of detriment, if you exercise your rights. You can file your express request free from any charge, at any time, by using the contact details provided in this document.
Definitions and Legal References
Any information that directly, indirectly, or in connection with other information including a personal identification number allows for the identification or identifiability of a natural person.
Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer, the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit, and the details about the path followed within the Application.
Tracker indicates any technology e.g. Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting that enables the tracking of Users, for example by accessing or storing information on the User's device.
Cookies are Trackers consisting of small sets of data stored in the User's browser.
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data. The Data Controller, unless otherwise specified, is the Owner of this Website.
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation) and the New York SHIELD Act. This privacy policy relates solely to this Website, if not stated otherwise within this document.
Please read the following terms of use relating to your use of this site and all sites listed below under our brand carefully. By using these sites, you agree to these terms of use. We reserve the right to modify these terms at any time. By using these sites after we post any changes, you agree to accept those changes, whether or not you have reviewed them. If at any time you choose not to accept these terms of use, please do not use this site or any of our sites.
Owners and Collectors of Information
These terms of use apply to your use of all of the Sites and services owned, hosted, or operated by Erovive, Inc. (collectively "we," "us," or "our"), Dr. Carlos Hines, and any other site that we have owned or operated, do own and operate or may own or operate in the future including social media sites (collectively, the "Sites"). Unless we say otherwise, all references to the Sites in these terms of use include all such Sites. These terms of use do not apply to your use of unaffiliated Sites to which any of the Sites may link.
If you have any questions about these terms of use, you may contact us at:
One Penn Plaza, New York, NY 10119
Email: carlos@carloshines.com
Please note that this Terms of Use page is different from the Terms and Conditions associated with registering for any of our courses, products, and live events.
Restrictions
The contents of our Sites are protected by copyright and trademark laws, and are the property of their owners. Unless otherwise noted, you may access and use the information and materials within the Sites for your personal use. You may not change, modify, delete, display, transmit, adapt, exploit, or copy for distribution or sale any information, material, trademark, or copyright on the Sites. You must obtain written permission from us or any other entity who owns intellectual property on the Sites before you may publish, distribute, display, or commercially exploit any material from the Sites. By using the Sites, you agree to abide by all copyright notices or other posted restrictions.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
We may include links to third-party websites, products, or services on our Sites. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.
The events and information listed on our Sites are subject to change without notification.
Submissions
We welcome your comments about any of the Sites. However, we will not necessarily review or consider any unsolicited creative submissions or suggestions for topics at our live events or within our products. We hope you will understand that this policy is intended to avoid the possibility of future misunderstandings in the event that ideas developed by our staff might seem to be similar to the ideas submitted to us.
We will not be subject to any obligation of confidence for any Submission, and we will not be liable for any use or disclosure of any Submission. In the case that you submit something to us and it is unsolicited, we will exclusively own all rights to the Submission worldwide, and we will be entitled to the unrestricted use of the Submission for any purpose, without compensation or notification to the provider of the Submission.
A "forum" means any message board, chat room, user review forum or other interactive service appearing on any of the Sites. You must register in accordance with instructions that you will find on the Sites in order to contribute to any forum. You may not post on any forum, or send to any other forum user or our staff, any material that is abusive, vulgar, threatening, harassing, libelous, defamatory, obscene, invades a person's privacy, violates any intellectual or other property rights, or that would otherwise violate any law. You may not use any forum in a commercial manner or to solicit funds, advertise goods or services, or post material known to be false.
We retain the right to modify or remove messages or other material that we, in our sole discretion, consider infringing, offensive, abusive, defamatory, obscene, stale, or otherwise unacceptable. Users remain solely responsible for the content of their messages or postings. By posting on the Sites, you grant us and/or relevant affiliated companies the worldwide, perpetual, non-exclusive right to use your questions, comments, and postings in their original or edited form, in any medium now known or later developed. You are not entitled to any compensation for any materials you may post on the Sites.
Disclaimers
The information, services, products, claims, podcast topics, and materials on our Sites are provided "as is" and without warranties of any kind, either expressed or implied. We disclaim all warranties, expressed or implied, including but not limited to implied effectiveness of the ideas or success strategies listed on this site as well as those that are provided in our products or to our participants at our events.
Neither we nor any of our respective licensors or suppliers warrant that any function contained in the Sites will be uninterrupted or error-free, that defects will be corrected, or that the Sites or the server that makes them available are free of viruses or other harmful components. You (and not we or any of our respective licensors or suppliers) assume the entire cost of all necessary servicing, repair, or correction to your system. We are not a party to, and do not monitor, any transaction between users and third-party providers of products or services.
Limitation of Liability
Under no circumstances, including but not limited to negligence, will we or any of our licensors or suppliers be liable for any special or consequential damages that result from the use of, or the inability to use, the materials or information on the Sites, or any products or services provided pursuant to the Sites, even if advised of the possibility of such damages. In no event shall the total liability to you by us or any of our licensors or suppliers for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you to us, if any, for accessing the Sites.
Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of any advice, goods or services you receive from a guest speaker on our Sites or at one of our events. We are also not responsible or liable for any loss or damage that is caused or alleged to have been caused to our guest speakers in connection with the display of their photo, name, or biography posted on our Sites or in our marketing materials.
No Professional Advice
The information contained in or made available through the Sites cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, financial, medical, psychological, or legal matters. In particular, you should regularly consult a doctor or other trained professional in all matters relating to physical or mental health, particularly concerning any symptoms that may require diagnosis or medical attention.
We and our licensors or suppliers make no representations or warranties concerning any treatment, action, or application of medication or preparation by any person following the information offered or provided within or through the Sites. Neither we nor our partners, or any of their affiliates, will be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, illness or death. You alone are responsible and accountable for your decisions, actions and results in life, and by your use of the Sites, you agree not to attempt to hold us liable for any such decisions, actions or results, at any time, under any circumstance.
The Re/Model Program™ and all content provided by Dr. Carlos Hines are for educational and coaching purposes only. They do not constitute therapy, psychological treatment, or clinical mental health services, and do not create a therapist-client relationship.
AI Coaching
EroviveAI is an artificially intelligent model and not a real person. AI models occasionally produce false or misleading information. Dr. Carlos Hines and Erovive, Inc. take no responsibility for the creative responses of this AI model. Please exercise due caution and seek professional advice where necessary. Use of any AI-assisted features on our Sites may result in you being added to our newsletter list, but you can unsubscribe at any time.
COPPA — Children's Online Privacy
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13, and our services are intended for adults.
Explicit Language and Mature Content
On our Sites, we discuss mature topics relating to personal growth, relationships, attachment, trauma, and human behavior that may use direct or explicit language. Users who are uncomfortable with such topics or language should not use our Sites.
Confidentiality and Non-Compete
Users of our Sites hereby understand that the tools, processes, strategies, materials and information presented on our Sites are copyrighted and proprietary. Users agree not to record, duplicate, distribute, teach or train from our information in any manner whatsoever without our express written permission. Any unauthorized use or distribution of our Sites' proprietary concepts, materials, and intellectual property by you or your representatives is prohibited. Erovive, Inc. will pursue legal action and full damages if these terms are violated in order to protect its rights.